Privacy Policy 1vyn – We Protect Your Data

1vyn ("we", "Platform", or "company") respects the privacy of every user who accesses our digital entertainment platform. This Privacy Policy clearly explains how we handle your personal information from the moment you browse our website through to your use of every service we offer.

This Policy applies to all information collected through:

• 1vyn's official website at 1vyn.win
• 1vyn mobile app for Android and iOS
• Interactions with our customer support team
• Any other official communication channels operated by 1vyn

We are committed to protecting your privacy at every stage of your interaction with our platform. Your trust is our most valuable asset, and we take that responsibility seriously.

We collect various types of information depending on your level of usage on the 1vyn platform. All data collection is carried out transparently and only for legitimate purposes:

Every piece of data collected by 1vyn is used for a clear and lawful purpose. We do not process your data beyond the scope stated here without your prior consent:

• Identity Verification & KYC: To verify your age and identity in compliance with applicable gambling regulatory requirements
• Transaction Processing: To securely and accurately process deposits, withdrawals, and all financial transactions
• Account Management: To maintain your account, process support requests, and resolve any issues you report
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised use of the platform
• Service Improvement: To understand usage patterns and continuously improve the user experience
• Important Communications: To send account-related notifications, security updates, and important changes to our terms
• Marketing & Promotions: To send relevant offers and promotional information, subject to your consent
• Legal Compliance: To comply with legal obligations, including reporting to the relevant authorities

If you do not wish to receive marketing communications, you may unsubscribe at any time through your account settings or by contacting our support team.

1vyn does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share certain information:

• Trusted Service Providers: Technical partners such as payment gateway providers, third-party gaming platforms, and cloud services that help us operate the platform. All providers are bound by strict data protection agreements and are not permitted to use your data for any other purpose.
• Legal Requirements: When required by a court, regulatory authority, or law enforcement agency through a valid legal process.
• Financial Crime Prevention: To the financial intelligence unit or relevant authorities where transactions suspected of involving money laundering or terrorism financing are identified.
• Vital Interests Protection: In emergency situations requiring disclosure to protect a person's vital interests.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction with appropriate notice provided to you.

1vyn continuously invests in cybersecurity infrastructure to keep your data protected at all times. The security measures we implement cover multiple layers of protection:

• 256-bit SSL/TLS Encryption: All communications between your device and 1vyn's servers are protected with industry-grade encryption
• Secure Password Storage: User passwords are stored in a hashed format that cannot be decrypted by anyone, including our own staff
• Strict Access Control: Only staff with specific authorisation may access users' personal data, and all access is logged and audited
• Two-Factor Authentication (2FA): Our platform supports and encourages the use of 2FA on all user accounts for an added layer of protection
• Continuous Threat Monitoring: Our security systems monitor for suspicious activity around the clock and take automated action whenever a threat is detected
• Regular Security Audits: We conduct regular penetration testing and security audits by independent security experts
• Encrypted Data Backups: All data backups are stored in secure, encrypted locations to ensure service continuity

1vyn uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect core platform functionality. Third-party cookies used are limited to trusted analytics providers bound by our privacy policy.

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by 1vyn:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you and information on how it is used
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held in our records
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted when it is no longer needed for its original purpose
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time
• Right to Data Portability: You may request to receive your data in a machine-readable format for transfer to another platform
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time

To exercise any of the above rights, contact our privacy team by email at [email protected] or via the in-platform live chat. We will process your request within 30 days of receipt and will notify you if a longer period is required.

The 1vyn platform is exclusively for individuals aged 18 years and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.

Measures we take to protect minors include:

• Mandatory age verification during new account registration
• KYC process requiring valid official identification documents
• Ongoing monitoring to detect accounts that may be owned by underage individuals
• Immediate closure of accounts confirmed to belong to underage individuals

If you believe we have inadvertently collected personal data of someone under 18 years of age, please contact us immediately so we can take appropriate action, including deletion of that data.

As an online platform, your data may be processed or stored on servers located outside Malaysia. When this occurs, we ensure that protection equivalent to Malaysia's PDPA standards is upheld through the following mechanisms:

• Legally binding data processing agreements with all third-party service providers
• Use of approved standard contractual clauses for international data transfers
• Selection of infrastructure providers holding internationally recognised security certifications
• Regular reviews of data protection practices of all third-party partners

1vyn retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our general data retention guidelines:

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to your identity.

1vyn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever this Policy is updated, the "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.

For material changes — that is, changes that significantly affect how we use your data or your rights — we will:

• Sending a notification to your registered email at least 14 days before changes take effect
• Displaying a clear notice on our platform's home page
• Seeking your consent again where changes require new authorisation

It is your responsibility to review this Privacy Policy periodically. Your continued use of the 1vyn platform after any amendment takes effect will be deemed as your acceptance of the revised Policy.

If you have any questions, concerns, or wish to exercise any of your privacy rights, the 1vyn data protection team is ready to assist you through the following channels:

We are committed to responding to all privacy-related enquiries within 5 business days. For official requests relating to personal data rights, please clearly state the type of request and include the required identity verification information.